• 24/7 response time available

    Meet the SLAs in your production environment

  • Support from the core team that built Elasticsearch

    Get access to the people who wrote the code

  • Expert-level solutions

    Use best practices in your mission-critical deployments

  • Hotfixes and emergency patches

    Get immediate solutions to your issues

our support plans

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development

Business hours
coverage
48 hour
response time
All issues will be responded to within 48 hours
show details
Unlimited
incidents
3
support contacts
web & email support
phone support

silver

Business hours
coverage
1 business day
response time for critical issues
2 business days
response time for level 2 issues
4 business days
response time for level 3 errors
show details
10
max annual incidents
2
support contacts
web & email support

gold

Business hours
coverage
4 hour
response time for critical issues
1 business day
response time for level 2 issues
2 business days
response time for level 3 errors
show details
Unlimited
max annual incidents
6
support contacts
web & email support
phone support

platinum

24/7
coverage
1 hour
response time for critical issues
4 hours
response time for level 2 issues
1 business day
response time for level 3 errors
show details
Unlimited
max annual incidents
8
support contacts
web & email support
phone support
emergency patches

meet the team that’ll be there for you

Our engineers, the very ones who built and maintain the search engine, will be there to support you with Elasticsearch in production. Have questions? Ask away.

webinar: what’s new in elasticsearch 0.90

Hosted by Clinton Gormley, Elasticsearch Software Engineer

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