our support plans

Our core developers are here to make you successful throughout your project. Plans include support for Elasticsearch, Kibana, and Logstash.

Development Support
Production Support

development

Marvel included

Business hours
coverage
2 business days
response time
All issues will be responded to within 2 business days
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Unlimited
incidents
Support
for Elasticsearch, Kibana, and Logstash
3
support contacts
web & email support
phone support
 
 

silver

Marvel included

Business hours
coverage
1 business day
response time for critical issues
2 business days
response time for level 2 issues
4 business days
response time for level 3 errors
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10
max annual incidents
Support
for Elasticsearch, Kibana, and Logstash
2
support contacts
web & email support
 
 
 
 

gold

Marvel included

Business hours
coverage
4 hours
response time for critical issues
1 business day
response time for level 2 issues
2 business days
response time for level 3 errors
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Unlimited
max annual incidents
Support
for Elasticsearch, Kibana, and Logstash
6
support contacts
web & email support
phone support
 
 

platinum

Marvel included

24/7
coverage
1 hour
response time for critical issues
4 hours
response time for level 2 issues
1 business day
response time for level 3 errors
show details
Unlimited
max annual incidents
Support
for Elasticsearch, Kibana, and Logstash
8
support contacts
web & email support
phone support
emergency patches

Development

Subscriptions for Elasticsearch development support provide unlimited web and email support during the project development phase. This subscription is designed to ensure that users have the resources they need to make their Elasticsearch deployments successful.

Production

Elasticsearch provides subscriptions for a dedicated support lead and access to the engineers that built the Elasticsearch, Logstash & Kibana code. Our expert-level solutions help customers implement best practices within their production environments, and provides hot fixes and emergency patches to keep mission-critical applications up and running.

  • 24/7 response time available

    Meet the SLAs in your production environment

  • Support from the core team that built Elasticsearch, Kibana, and Logstash

    Get access to the people who wrote the code

  • Expert-level solutions

    Use best practices in your mission-critical deployments

  • Hotfixes and emergency patches

    Get immediate solutions to your issues

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